Customer Support

We want you to use TotalMD effortlessly!

Support is available to help you find solutions, run your practice or billing service with ease and give you the confidence to use our medical software fearlessly.


Support

Get Connected

If you've been asked by one of our representatives to open our support portal, please click the button below. You will be taken to a remote web page.

Open Portal

Contact Support

Support Hours

Monday - Friday
7 a.m. - 5 p.m.
MST/GMT -7


Support Holidays

New Years DayLabor Day
Memorial DayThanksgiving Day
The 4th of JulyChristmas Day

Support Pricing

Support is included at no additional charge for clients with TotalMD online.

For clients with on-premise software, TotalMD comes with 30-days of free technical support. You can purchase additional practice management software support with the following options:

Monthly Recurring: $49/month for single user, $99/month for network (2-10 users)
Support Policy

Clients without a support plan or with an expired support plan will be asked to purchase one should they call technical support. Technical support agents will point you in the right direction on solving your issue, but will be unable to assist if you are not on a current support plan.

Support is included at no additional charge for clients with TotalMD online.