Get to know one of our TotalMD support techs, for our medical practice management software, David in this post.
I’ve been in Technical Support with TotalMD since 2014. Before TotalMD support, I also have a total of 6 years help desk experience.
Before my help desk experience, I worked in an assortment of jobs. Those jobs often involved kids, including summer camps and the Phoenix Zoo.
What I like about technical support is that troubleshooting is like solving a puzzle. Sometimes the problems are like those simple wooden puzzles you pick up at novelty stores and sometimes they’re like a 12-sided Rubik’s Cube (they actually make those; they’re terrible).
Either way, solving a problem for someone is always very satisfying.