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CUSTOMER TECHNICAL SUPPORT
Need help with TotalMD? Contact us at 800-613-7597 option 2
The TotalMD technical support team is ready! Most TotalMD packages* come with 30 days of FREE technical support.
You can purchase additional support with the following options:
| PLAN | COST | BENEFITS |
|---|---|---|
| 5 INCIDENT PUNCH CARD | $100.00 | Good for 5 technical support incidents, no expiration date. |
| AUTOMATIC MONTH TO MONTH PLAN | $59.00/Month | –The Month to Month plan is an auto-charge plan that must be run for a minimum of 3 months, after which it can be canceled at any time. |
| 3 MONTH PLAN | $177.00 | |
| 6 MONTH PLAN | $329.00 | |
| 12 MONTH PLAN | $629.00 |
Clients without a support plan or with an expired support plan will be asked to purchase one should they call technical support. Technical support agents will point you in the right direction on solving your issue, but will be unable to assist if you are not on a current support plan.
Clients on an active support plan recieve 15% off the price for requested reports.
Live One-On-One, Online Training also available, please call for details.
Telephone technical support is about half the price of most of our competitors. With a knowledgeable and courteous staff, TotalMD Support is ready to answer all ranges of questions.
Direct benefits of TotalMD Support are as follows:
- Immediate response to questions and problems. You will talk to a real human-being with short to no hold times.
- Reduced office cost. Allow your office to spend more time being productive rather than spending time with software questions.
- Peace of Mind. Knowing you receive the answers you need when you need them directly from TotalMD.
TotalMD Support Hours
As part of our continuing effort to provide the highest possible level of service, TotalMD Support is available during the following hours:
- 7:00 a.m. to 4:00 p.m. MST (non daylight savings time)
- Monday through Friday, Except Holidays
- At (800) 613-7597 Option 2
To order support for you office, call (800) 613-7597
* TotalMD Essentials does not include any support while all other packages includes 30 days of support or more